One system, endless possibilities
Din Tur and Consat Telematics:
Building the future of public transportation
Din Tur has joined forces with Consat Telematics to transform public transport in Västernorrland County, Sweden. This partnership delivers centralised management, real-time updates, and enhanced passenger services, laying the foundation for a seamless, future-ready public transportation system set to expand further until 2027.
Project overview
Partners:
Din Tur and Consat Telematics
Location:
Västernorrland County, Sweden
Objective:
To establish a seamless and unified public transportation system that enhances the passenger experience through real-time updates, improved operational efficiency, and centralised management.
Completion date:
Initial implementation began in 2023, full expansion set to be completed in 2027.
“The biggest challenge was achieving consistency across our diverse region. With Consat Telematics solution, we can monitor everything centrally, helping us provide a better experience for travellers wherever they are in Västernorrland.”
– Stefan Belin, IT Manager at Din Tur
The challenge:
Fragmented operations, inconsistent service
Before partnering with Consat Telematics, Din Tur struggled to manage an efficient, streamlined transportation system due to a fragmented setup with multiple providers overseeing different parts of the passenger experience. This led to inconsistencies, particularly across various municipalities, making it difficult to ensure a cohesive experience for travellers throughout the region.
The solution:
A phased approach to smart mobility
In late 2023, the first phase of the project started, and Din Tur implemented Consat’s Traffic Studio as a centralised traffic management system. This phase includes, for example, integration with digital signage at bus stops, with SIRI/GTFS for real-time traffic information in the travel planner (for both the website and the traveller’s app). This provides Din Tur’s central team with full control over route and service updates across their entire network through a unified interface, enabling real-time access to essential information.
The next phase, set for 2027, will integrate on-board vehicle computers, further enhancing communication and data insights from each bus in real time.
Core functionalities
- Real-time traffic monitoring and data integration
- Centralised traffic management with a unified interface for customer support teams
- Consistent real-time passenger information shared across digital signage, the app, and other communication channels
- Forecasting and monitoring tools to manage disruptions
- Future integration of onboard vehicle computers for real-time data insights
More than an upgrade:
Collaborating for a smarter, greener future
The partnership with Consat has been marked by transparency, collaboration, and a shared vision for sustainability and smart mobility. From the outset, Consat’s team worked closely with Din Tur to ensure a seamless implementation, swiftly addressing challenges and delivering a reliable system which has enhanced both operational efficiency and passenger the experience.
Looking ahead, Din Tur plans to introduce on-board vehicle computers across the fleet by 2027. This expansion will unify the passenger experience further with synchronised announcements and consistent real-time information across all routes in Västernorrland.
The system is also prepared for the next wave of sustainable transport, supporting the integration of electric buses and ensuring that Din Tur’s public transportation infrastructure remains adaptive and future-ready.
The results:
Real-time insights,
real-world impact
The impact of Consat’s Traffic Studio was immediate. Din Tur staff can now provide accurate, real-time information to passengers on delays or changes. With a centralised system, customer support teams have seen improved workflows, as they no longer need to coordinate across disparate systems or manually inquire about vehicle locations, saving valuable time and reducing stress.
Passengers also benefit from a smoother, more transparent journey. The ability to display real-time bus locations on maps and regular updates across all platforms keeps travellers informed, whether they’re on the bus or checking updates at a stop. Additionally, the integration of Trafikverket’s traffic disruptions has enabled proactive management and communication, making the service even more reliable.
"We were impressed with how quickly everything was up and running. And that the new system, from day one, has been reliable and free from disruptions."
– Stefan Belin
IT Manager at Din Tur
In summary:
Seamless travel, sustainable future
Launched in 2023, Din Tur’s centralised traffic management system showcases the power of real-time data and smart operations, driving efficiency, improving the passenger experience, and laying the groundwork for sustainable public transportation.
Centralised monitoring of real-time traffic data.
Improved passenger experience with seamless updates.
Enhanced operational efficiency for staff.
Unified interface for customer support access.
Reliable, future-proof infrastructure for sustainable transport.